Our Vision
To ensure the utilization of devices compromises neither patient safety nor facility operations. Our vision is that the lifetime and quality of key assets is maximized, so that the facility can contain costs, ensure quality, and provide the best care possible.
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Empire provides maximum device lifecycle management, we focus on the most expensive, complex instruments and devices you have.
This ensures high quality and lifecycle optimization that increases your savings.
Flexible Scope Repair
Empire provides endoscope repair services based on the highest quality and safety standard in the industry. Staff education, real-time online tracking of instrument history and status allows you to optimize lifetime value and contain costs.
Empire’s proactive approach to reducing the frequency and severity of your endoscope repairs will allow you to manage costs more effectively and to ensure that your critical instruments are inspected and calibrated to OEM standards by our technician experts.
Empire repairs all major brands of flexible endoscopes to the manufacturers’ specifications.
Our program is based on:
- Service technicians undergo an extensive training program, considered best in the industry
- Quality assurance specialists complete an extensive checkpoint review of all incoming equipment
- Proven quality control system and tech support
- Prior to returning repaired equipment, our stringent inspection processes verify all repairs
- 2-year warranty on insertion tube replacement
- 6-month warranty on all other repairs
- Free shipping
Empire flexible scope technologists repair all flexible endoscopes including large diameter Oympus and Pentax GI and small diameter Karl Storz, Stryker, Olympus, Pentax and ACMI. All insertion tubes are validated for reprocessing in STERRAD systems.
Types of Repairs
- Control knob and angulation adjustment
- O-ring replacement
- Elevator wire adjustment
- Fluid invasion
- Biopsy channel replacement
- Bending sheath replacement
- Electronic repair and replacements
- Insertion tube replacements
- Angulation system overhauls
- Image bundle replacements
- Distal end replacements
- Robotic endoscope repairs
- Semi-rigid fiber ureteroscopes
- Arthroscopes
- Cystoscopes
- Carpal tunnel and other small joint scopes
All instrument repair and service is warrantied.
Empire makes loaner instruments available during the repair process, so that your operations are not interrupted
Rigid Scope Repair
Empire Medical repairs all rigid endoscopes to the manufacturers’ specifications, and use only the best replacement components available. You can count on our quality assurance specialists to complete a thorough diagnostic evaluation of damage, and perform leak & shock testing, completely disassemble and properly replace all components. In addition, all autoclavable scopes laser welded using our YAG laser welder for the perfect hermetic seal.
4, 5, and 10mm Endoscopes
- Flat fee repairs
- Replace broken rod lenses
- Replace light bundles and tubes
Semi-Rigid Endoscopes
- Ureteroscopes
- Replace image and light fibers
- Replace tubes
Empire’s extensive checkpoint review of all incoming equipment, followed by our stringent inspection processes to verify that all work has been properly completed, help reduce the frequency and severity of your endoscope repairs. 1 year warranty on all repairs.
Camera and Video Repair
Video and camera equipment have become a key tool in the operating room. Servicing
and repairing video and camera equipment is a complex task, and Encore camera
technicians are certified and specialized in video equipment – and can address service
and repair needs for any brand your physicians prefer.
When camera and video equipment breaks down during a procedure, consequences
are significant, both in terms of costs, operational efficiency, and patient safety.
This is why Empire employs rigorous process management to ensure quality, safety,
and availability.
Empire can repair damage to cameras caused by these common issues:
- Missing Soaking Caps
- Leaving Soaking Caps off
- Broken Coupler Latches
- Damage to Optical Coating on Lenses
- Cuts on Cords
- DropsWe repair most manufacturer brands, including Karl Storz, Olympus, Richard Wolf, and Smith & Nephew.
Types of Repairs
- Endocouplers/beamsplitters
- Video processors and camera control units
- Video pigtail cables
- HD and 4K video camera repairs
- Video cable replacement
- CCD repairs and replacements
- Ribbons
- Harnesses and more
Power Equipment Repair
Empire provides the education, infrastructure, and high quality repair and maintenance service that you need to trust the performance of your power tools and maximize their lifetime value.
Types of Repair:
Pneumatic and Electric/Battery
Bearings
O-rings and seals
Electronics
Cables
Hoses
and more
Ultrasound Probe Repair
Repair and servicing process:
- Rigorous testing
- Industry-leading part-sourcing for perfect parts compatibility
- Best-in-class equipment testing software
- Free loaners
- Real-time online portal to monitor repair status
Encore Medical Device Repair technologists can perform cosmetic and functional repairs and service on most popular ultrasound probes, including probes from the following manufacturers:
- Canon
- GE
- Philips
- Siemens
- Sonosite
And It All Happens Inside.
Contact Information
6 Rolins Mill Rd
Flemington, NJ 08822
Main Phone: 480.687.0271
Toll Free: 833.916.0690
Empire Medical
Empire Medical is a medical device equipment supplier. Dedicated to the industry for 20 years and specializing in parts, maintenance, repair, and equipment.